Scent Hub — Support

Something broken, wrong or confusing? Email nivaaj786@gmail.com and a person will read it. Say what you were doing and which phone or browser you are on, and include a screenshot if you can.

Report a post or a person

Use Report on a post in the feed, on a review, or on someone's profile. A person reads every report. You can also block someone from their profile, which removes them from your feed and their reviews without telling them. If the report option is not working, email the address above with what you saw and the person's username.

Forgot your password

On the sign-in screen tap Forgot password, enter your email and open the link we send. It opens in your browser: choose a new password there, then sign in with it. The link works once and expires after a short while, so use it straight away. No email? Check your spam folder, then write to us.

Delete your account

In the app go to About → Your account → Delete my account. It is immediate and it cannot be undone. Your profile, posts, photos, reviews, wear logs, collection and followers are all removed. The privacy policy explains the two small things that stay.

Cannot get into the app to do this? Email us from the address on the account and we will delete it for you.

A fragrance is wrong or missing

Notes, years and perfumers are compiled by hand from brands' own published information, and some will be wrong. Email us the fragrance, what is wrong, and a link to the brand's own page showing the right answer. We do not use other fragrance websites as a source, so a brand link is what makes a correction possible.

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